Quality Procedures
- Site Master File
- Seasonal Temperature Mapping in empty, semi-loaded and fully-loaded condition
- 24 by 7 temperature monitoring with data loggers and automatic excursion notifications
- Calibration and Preventive Maintenance management
- Pest Control Management
- Change Control Management
- Products recall, returns and quarantine management
- Safety Mock Drills, Fire equipment training protocols
- DQ, IQ and OQ of all warehouse equipments
- Cold chain gel pack thawing and ship out management
- Employee training and annual training calendars guided by SOPs
- Several other support processes driven by established SOPs
Billing and Dispatch
- All orders received by 4 pm invoiced the same day. Order tracking process is in place.
- All dispatches completed within 24 hours, in case of month end 24 to 48 hours
- All orders serviced within 24 hours, all credit notes settled within 5 business days, all expiries within 3 weeks
- Systems for cold chain dispatches to ensure 48 hour delivery
- Secondary and Tertiary checks for accuracy – transporter report, LR entry time checks
- All dispatches serviced with accurately - pick list system, systematic and consistent storage mechanism
- Strict adherence to financial closing norms, no exceptions
Operational Metrics
- Average DSO days of 19 across 14 companies and on sales service of Rs 70 cr per month
- Number of distributors serviced - 1200
- Number of monthly dispatches (regular) - 12000
- Number of monthly dispatches (cold chain) - 1400
- Average DSO days - 19
- Dispatch turnaround times - 24 hours
- Month End dispatch times - 36 to 48 hours
Safety, Health & Environment
- Host of safety equipment - Fire hydrant system, CO2/DCP fire extinguishers, smoke detectors, intrusion alarms, temperature escalation hooters
- Periodic training in handling the equipment, Periodic calibration of equipment
- Mock fire drills with real fire, escape drills
- Warehouses designed for safety – 3 exits IN OUT and EMERGENCY
- Bi-annual First aid training for employees on handling burns, cardiac arrest, respirator issues
- All warehouse used energy efficient CFL lamps
- Team incentives based on power savings
- A culture of responsibility to environment
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